These are the core ethos of who we are as an organization. Without these, we would be largely unable to provide the service and attention our clients deserve.
CLIENT FOCUS: Client = anyone with whom we interact or provide information or services.
We treat all clients and their property with respect as we know without them we would not have a job.
We work as a team to accomplish our tasks with the quality and efficiency to meet or exceed client expectations.
We continuously explore new ways to improve client satisfaction.
From entering a client property to leaving the client property, we will focus on the job and try best not to be interrupted.
We will clear client belongings prior to work and replace them when done.
Before leaving a client property we will take a moment to step back and look to ensure it meets our quality standards.
We ask our clients what they expect from us.
We acknowledge client requests promptly.
We take pride in our appearance, uniforms and our tools and equipment.
We follow the Golden Rule and treat others as we would like to be treated.
We listen and focus without interruption.
We acknowledge other points of view without judgment in action, words, or tone.
We ask questions if we disagree or do not understand.
We treat the tools and equipment as if they were our own personal property.
We only make agreements we intend to keep.
We act upon our agreements to the best of our ability.
When we can’t keep our agreements we communicate honestly to those who need to know.
When we see a mistake being made we respectfully communicate it to the person.
We admit when we made a mistake.
We take responsibility for our own actions and the quality of our work (no blame or excuses) and look at how we do things for a solution.